Effective Date: June 30, 2017
To operate SudShare’s Platform effectively and to provide consumers with information about services that might be of interest, personal information may be collected. Personal information is data that could be used to directly identify, contact, or locate a consumer by means other than use of the Platform. This may include, but is not limited to:
- full name
- postal address
- phone number
- email address
- age/birth date
- audio or video of consumer
By using the Platform, the consumer is authorizing SudShare to collect, analyze, and keep data related to the provision of the Platform.
Information in the following general categories is gathered when using the Platform.
Precise location data may be collected through SudShare’s app. This information may continue to be transmitted as long as the app is running, even in the background. Geo-location may be used to provide and improve the services on the Platform. This may include, but is not limited to:
- matching Users
- providing status updates to Users
- helping confirm that a washer performed Services
- other business purposes, including for legal purposes, such as to enforce agreements and in the event of a proposed or actual merger, sale, or other business asset transfer.
You may stop this information collection by uninstalling the app from your mobile device.
Transaction details related to the use of the Platform are collected. This may include, but is not limited to:
- information about the service requested, including any requested date or time
- date and time the service was provided
- amount charged for service and any tips, bonuses, or gratuities
- communications between consumers of the Platform
- ratings and reviews of Washers and services
- other related transaction details
Background Checks and ID Verification:
A consumer may need to give other personal information in order to register. This may include, but is not limited to:
- phone number or numbers
- social security number
- date of birth
- bank account details
The information is collected to assess whether to permit a consumer to use the Platform and to comply with applicable law.
Personal information may be collected through any or all communications with our customer support team.
Usage and Preference Information:
Information may be generated automatically and collected about:
- how consumers and visitors interact with the Platform
- preferences expressed
- settings chosen
- other preference and use information
When such information is associated with personal information, the combination will be treated as personal information.
Information about and from your device may be collected. This may include, but is not limited to:
- the hardware model
- the manufacturing company
- operating system and version
- file names and versions
- preferred language
- unique device identifiers
- advertising identifiers
- serial number
- device motion information
- mobile network information.
Information from server logs may be collected. This may include, but is not limited to:
- device IP address
- access dates and time
- app features or pages viewed
- app crashes or other system activity
- type and version of browser
- third-party site or service used before interacting with the Platform
Online Tracking/Do Not Track
When using the Platform, the Platform and third-party partners, such as ad networks, may use tracking technologies, such as tracking cookies, to collect information. Such information includes how the Platform is used and what devices are used to access the Platform. Site partners may also collect information about your online activities on other websites or in other apps over time. When the third-party partners collect such information or provide features, they are governed by the privacy policies of the organizations providing the information or features, not SudShare. Consumers may be able to change browser, operating system, or app settings to block and/or delete these technologies in accessing the Platform. However, the functionality of Platform may be affected by these changes
SudShare provides consumers the opportunity to opt-out of receiving marketing communications from the Platform and third-party partners. The option to remove information from the database, to not receive future marketing communications, or to no longer receive services is available.
Certain opt-out services on a browser may be available from personalized advertisements services or other advertising networks who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. The opt-out sections on the websites of each of those organizations may be found at:
- Network Advertising Initiative:
Browser Opt-Out: http://www.networkadvertising.org/choices/
- Digital Advertising Alliance:
Browser Opt-Out: http://www.aboutads.info/choices/
- App Opt-Out:http://youradchoices.com/appchoices
You may also be able to change your device, browser, or operating system settings to opt out of personalized advertising through apps. When you opt out of personalized advertising, you may continue to see general online advertising on the Platform and/or ads on other Internet websites, however.
Data Use and Sharing
A consumer's personal information will NOT be provided to third parties for their own marketing purposes without the consumer's consent.
A consumer's email address, phone number, and other personal information may be used to help increase operation efficiency, to contribute to the improvement of the Platform, or to contact a consumer in connection with transactions, services, and other activities on or through the Platform. This may include, but is not limited to:
- confirmation emails
- account verification text messages
- push notification alerts
- text messages
- important news that could affect your relationship with SudShare
- for identification and authentication
- fraud prevention
- perform background check
- to contact you and others to investigate the potential unauthorized use of your information
- to communicate Service requests from you to other consumers
- to contact you and others to suggest potential Customers for your Services.
Site may also use information, including personal information, to provide advertising on the Platform. Email, text, and other messages may be sent from SudShare with personalized offers, information about products and services, or to show online advertising on the Platform and on other websites and online services.
We may anonymize or aggregate data collected through the Platform and use it for any purpose.
To manage and run the Platform, including processing transactions and supporting consumer activities on the Platform, personal information may be shared with vendors, agents, and third-party services, such as Google Analytics Service. They may provide support services such as email origination, receipt or support services, and consumer relationship management services. SudShare does not rent, sell, or share personal information about consumers with other people or nonaffiliated companies for their direct marketing purposes, without a consumer's permission. Access to other data collected by the Platform may be allowed in order to enable the delivery of online advertising on the Platform or on other websites and online services, or to send a consumer information that may be useful or relevant.
Any third party with whom personal information is shared is authorized to use that personal information in accordance with SudShare’s contractual arrangements with such third parties and in accordance with their own privacy policies and terms of service. SudShare does not have control over these outside policies and terms. The consumer agrees that SudShare is not responsible or liable for any of their actions, acts, or omissions. Consumers will need to instruct directly those entities contacting you regarding specific preferences for the use of personal information obtained by them.
When you agree to provide Services, certain information about you will be displayed to the Customer who requested the service. This information may include, but is not limited to:
- other contact information
When a Service request is submitted from a Customer, certain information about you will be displayed to Washers. This may include, but is not limited to:
- first name
- other contact information
The Platform may allow sharing of certain information, including personal information, with social networking websites, such as Facebook. Personal information is not shared with them unless you direct the Platform to do so. The use of the information will be governed by their privacy policies and terms of service. A consumer is encouraged to check their privacy policies and terms of service. It may also be possible to modify privacy settings on their websites and the consumer is encouraged to do so.
We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate. This may include, but is not limited to:
- comply with law enforcement requests and legal process, such as a court order or subpoena
- respond to your requests
- protect your, our, or others' rights, property, or safety.
We may also disclose information as part of or to assist in setting a dispute among consumers. Consumer information may be sold or transferred as part of certain transactions as permitted by law and/or contract. These transactions include involvement by SudShare in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of Company assets, or transition of service to another supplier. SudShare cannot control how such entities may use, preserve, or disclose such information in these cases. We may also disclose your personal information with your permission.
To preserve the integrity of our databases, standard procedure calls for us to retain information submitted by consumers for an indefinite length of time. Consumer agrees that such collected information may be stored for this indefinite length of time.
Individual Choice and Access
SudShare will provide a consumer with the ability to access and edit personal information. To update personal information, the consumer must sign in to the app. The consumer may then view, update, and correct account information. To protect the integrity of sensitive data, there are certain pieces of information, such as your age, that cannot be altered or deleted by the consumer. Please contact Customer Service to find out how to change information not accessible through account login.
SudShare does not knowingly collect information from children under 13 as it is not directed at consumers under 18. If you are a parent and believe that your child under the age of 13 has used the Platform and provided personal identifiable information through the Platform, please contact Customer Service and we will work to delete that account on the Platform and any personal information collected from them.
A consumer's Profile is password-protected. Only the consumer and authorized employees have access to account information. In order to maintain this protection, DO NOT give your password to anyone. SudShare staff will never initiate a request for any personal account information, including your password. Consumers should sign out of an account and close the browser window before someone else uses any public or shared computer or mobile device. This will help safeguard information entered on public terminals from disclosure to or access by any unauthorized parties. SudShare has security measures in place to help protect against the loss, misuse, and alteration of the information under our control.
Consumer information may be transferred to and maintained on computer networks that are located outside of the state, province or other governmental jurisdiction where the consumer lives. The country or jurisdiction in which these computer networks are located may not have privacy laws with the same level of protection as the laws in the consumer's country or jurisdiction of residence. SudShare takes appropriate steps to ensure that a consumer's information is secure on its system. However, no data on or transmission over the internet can be guaranteed to be 100% secure. This means SudShare cannot guarantee the security of any information you transmit to us. The consumers do so at his or her own risk. SUDSHARE EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY IN REGARDS TO ENSURING, GUARANTEEING, OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION OR USAGE INFORMATION WHETHER EXPRESSED OR IMPLIED. SUDSHARE FURTHER DISCLAIMS ANY LIABILITY THAT MAY ARISE SHOULD ANY OTHER INDIVIDUALS OBTAIN THE INFORMATION YOU SUBMIT TO THE PLATFORM.